NEED HELP?

We want to give you the best buying experience possible on the internet. Click a question below to view the answer.

需要帮助?

我们希望尽可能为您提供最好的互联网购物体验。单击下面的问题,查看答案。

需要帮助?

1.877.934.6972
Monday - Thursday 8AM - 5PM PST
Friday 8AM - 3PM PST
What is my order status?

You can view your order status by looking up your order.

What is PayPal Credit®?

Checkout fast with PayPal Credit®. The effortless way to pay without using your credit card. Simply select PayPal Credit at checkout, answer two simple questions and accept the terms. It's that easy. There is no separate application process. PayPal Credit offers flexible terms that allow you to choose to pay in full or over time. Subject to credit approval. Visit www.billmelater.com for more information. See Terms.

How do I enter a shipping address?

A shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.

Why are you not accepting my credit card?

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error.

When will my credit card be charged?

We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.

How will the charge show up on my credit card?

The charge will appear on your credit card as: "DRI*Western Digital Online Store".

Can I order without a credit card?

No. The only form of payment accepted is with a credit card.

Do I have to pay sales tax?

charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760.Please include a copy of your receipt or your order number.

How do I get a copy of my invoice?

Click here to look up your order and print a copy of your invoice.

How will you know where and how to send my physical product?

If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a week. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped.

Can I change my shipping address?

Unfortunately, you can not change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.

Shipping notification

Shipment confirmation emails with tracking numbers are sent the business day after your order ships.

Can I change my shipping method?

Unfortunately, you can not change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

Shipping costs

Shipment costs are calculated and displayed before you complete the order. You can find out the cost of the selected shipping method by placing products in the shopping cart and proceeding to the “checkout”.

How do I cancel my order?

If you paid by credit card, and need to cancel your order please contact Customer Service. Please remember to include your order number for faster service. In some cases, we are unable to cancel an order, as orders are processed for shipment immediately upon completion.

If you selected to pay by check and have not sent in your payment. Your order will automatically be cancelled after 30 days.

When will the credit appear on my credit card?

Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. The WD Store does not issue credit for costs incurred in shipping a returned item.

What if I receive defective or damaged product?

WD Store will issue a credit for products that arrived defective or have become defective within 60 days of shipment. Visit WD Support to help determine if your product is defective or if a solution exists. 

订单信息

我的订单处于什么状态?

您可以查询订单来查看您的订单状态。

您接受哪些付款方式?

我们接受 Visa、MasterCard、Discover、American Express 和支票卡(或 ATM 卡),只要这些卡关联到上面列出的主要信用卡公司即可。 您可以通过我们的安全服务器安全地输入您的完整信用卡卡号,我们的服务器会加密所有提交的信息。

什么是 PayPal Credit®?

使用 PayPal Credit® 快速结账。不使用信用卡即可付款的有效方式。只需选择“PayPal Credit”、回答两个简单的问题并接受条款即可结账。就这么简单。没有单独的申请流程。PayPal Credit 提供灵活的条款,可让您选择全额支付或分期支付。需要进行信用核准。更多信息,请访问 www.billmelater.com查看条款

我如何输入收件地址?

将显示发货信息页面,您可以在该页面中输入单独的发货地址并选择货运方式。

信用卡卡号中间是否应加空格或短横线?

您应采用连续的数字输入您的卡号。

我应在帐单信息屏幕上输入哪个地址?

为验证信用卡,您必须输入确切地址,因为它会显示在您的信用卡对帐单上。您不需要输入中间名或字首。

为什么不接受我的信用卡?

信用卡交易失败的原因有许多。您的卡可能已过期或已达到其限额,或者我们或您的银行的信用卡机可能遇到了机器故障。

我的信用卡何时扣款?

在实际寄出产品(包括需要备货的物品或预定物品)之前,我们不会向您收费。如果物品需要单独发货,运费由您承担。

扣款金额如何显示在我的信用卡上?

您的信用卡上会显示费用金额,如下:"DRI*Western Digital 在线商店"。

我没有信用卡可以下订单吗?

不可以。接受的唯一付款方式是信用卡。

我必须支付销售税吗?

结账期间,会在您输入帐单和/或收件地址后指出收取的销售税。

我们会很荣幸地为政府机构征收销售税。只需将含与订单帐单或收件地址匹配的地址的免税表传真给我们,传真为:952-253-8760。请包括您的收据副本或订单编号。

如何获得发票副本?

单击此处可查询您的订单并打印一份发票。

您如何知道我的实体产品从哪里发货以及如何发货?

如果您订购实体物品,“发货信息”页面将在结账过程中显示,以便于您输入收件地址并选择货运方式。

发货信息

我的延期交货物品何时发货?

虽然我们会设法在仓库中备货所有产品,但有时也会缺货。通常情况下,产品会在一周内备好。产品一经发货,我们便会向您发送电子邮件通知。特此提醒,订单发货后才会向您的信用卡扣款。

我可以更改我的收件地址吗?

很遗憾,提交订单后就无法更改收件地址。订单会立即发送到履行机构,无法再在我们的系统中更改。如果您的包装未成功投递,则会退回到仓库,并且相应退款会退回到您的帐户。

发货通知

我们会在订单发货后的首个工作日发送发货确认电子邮件,内含跟踪编号。

我可以更改我的货运方式吗?

很遗憾,提交订单后就无法更改货运方式。订单会立即发送到履行机构,无法再在我们的系统中更改。

运输成本

在完成订单之前会计算并显示运费。您可以将产品放入购物车并继续“结账”,查看所选货运方式的运费。

您是否发货到了邮政信箱和 APO/FPO 地址?

由于托运人限制,我们无法送货到邮政信箱或 APO/FPO 地址。

发货截止时间是什么时候?

如有现货,在 PST(太平洋标准时间)周一到周五上午 10 点之前下单后,通常会在一个工作日内发货。周六、周日或节假日我们不发货也不送货。 请注意,我们可能必须验证您的帐单信息。任何不完整或不准确的信息都可能会导致处理延迟。

退货和取消

如何取消订单?

如果您使用信用卡付款并需要取消订单,请联系客户服务部门。请记得包括您的订单编号,以更快处理。在某些情况下,我们无法取消订单,因为订单会在完成后立即发货。

如果您选择通过支票付款,并且尚未发送付款,您的订单将在 30 天后自动取消。

退款何时会退回到我的信用卡?

我们收到退货后,退款会在 7-10 个工作日显示在您的帐户中。退款仅会退回到您最初购买物品时使用的付款方式或信用卡中。WD 商店不负责退货运费。

如果收到瑕疵产品或损坏产品该怎么办?

货到后发现有缺陷或在发货之日起的 60 天内发现有缺陷,WD 商店会对相应产品退款。请访问 WD 支持,帮助确定您的产品是否有缺陷或是否有相应解决方案。