Western Digital
Western Digital

Safe Buying Guide

for Brand Protection

Safe Buying Guide for Brand Protection

Your data deserves the best protection. Protect it on a genuine WD® drive.

WD knows your data is priceless.

Every piece of digital content you create, manage, experience and preserve has value. WD works hard to provide customers with the best storage solutions experience. It is important to follow the guidelines to verify authenticity, as only genuine, fully warranted WD drives are guaranteed to deliver optimum performance & reliability.

authentic WD products

Verify your WD Warranty

To check the warranty on your current WD hard drive, please click here.

Contact information

If you have any questions about the authenticity of a WD product, please contact Customer Service at:

Jordan, Egypt, and Dubai: 0031.880062100

Please report suspicious products to enforcement@wdc.com.

How to identify genuine WD internal hard drives

internal WD drives

There are key areas where you can ensure you are getting a genuine internal WD drive:

  • Manufacturing Date: When purchasing your WD hard drive, make sure it has a manufacturing date no more than one year from purchase.
  • Package Integrity: Verify if the package is damaged before buying. Original WD product packaging are anti-static, sealed and have the WD logo.
  • Serial Number: If there is any concern, verify your warranty below and enter your serial number of your product to check the warranty.
  • New WD hard drive nomenclatures: Check our website for the latest brands available and images of what the drive logo looks like. Purchase our new generation of hard drives.

How to identify genuine WD external hard drives

There are key areas where you can ensure you are getting a genuine external WD drive:

  • Manufacturing Date: When purchasing your WD hard drive, make sure it has a manufacturing date no more than one year from purchase.
  • Package Integrity: WD packages should have no marks, scratches or other signs of tampering. Original WD products come in WD packaging with a tamper proof sticker.
  • Serial Number: If there is any concern, verify your warranty below and enter your serial number of your product to check the warranty.
  • New WD hard drive nomenclatures: Check our website for the latest brands available and images of what the drive logo looks like. It should not have the word “Recertified”.

How to identify a counterfeit WD product

Incorrect packaging

Low quality printing on label

Improperly sized hard drive labels

  • Made up or incorrect product names. Visit wd.com for a complete list of WD products.
  • Spelling mistakes on labels or packaging.
  • Torn, crooked or improperly sized labels.
  • Low quality packaging/plastic or low quality printing on packaging/labels.
  • “Made in China”. WD only manufactures internal and external hard drives in Malaysia and Thailand.
  • Has a lower actual capacity than the capacity printed on the packaging or label.
  • If the price is too good to be true, it probably is.

FAQs

  1. If the price is too good to be true, it probably is.
  2. What is the warranty term for my product?
    To check the warranty on your current WD hard drive, please visit our warranty check page here.
  3. How can I tell if a WD product is covered by a warranty?
    Visit our warranty page to check if the product is covered by WD’s warranty. If you still have questions, please contact Customer Service.
  4. How can I tell if a WD product is authentic?
    Please visit the “How to identify genuine WD prime hard drives” section here.
  5. I found someone selling WD external cases without a hard drive. Is this something WD sells?
    No. WD does not sell replacement cases for its external drives and anyone selling these cases is not authorized by WD to do so. WD appreciates your help in identifying these sellers so please report to enforcement@wdc.com.
  6. I suspect that a store or Internet site is selling counterfeit WD products. Who should I report this to?
    We appreciate your help in helping WD protect other consumers from counterfeit sellers. Please report suspected fake or counterfeit products to enforcement@wdc.com.
  7. I still have questions about my WD product. Whom should I contact? Please contact Customer Service if you have questions about your WD product:
    Jordan, Egypt, and Dubai 0031.880062100