Software update for Windows users

My Cloud EX4100 My Cloud EX2100 My Cloud DL4100

My Cloud DL2100 My Cloud EX4 My Cloud EX2
My Cloud My Cloud Mirror My Book Live and
My Book Live Duo
My Net N900 Central

For My Book Live users, it is recommened that you update your drive to the latest available firmware to ensure optimum compatibility with this version of the WD Smartware. If you run this version of WD Smartware with a My Book Live on firmware version 01.05.07 or earlier you may encounter issues where you may not have access to files that you have backed up.

WD SmartWare update highlights:

Windows release 2.4.12 (updated 7/27/2015)

  • Fixed an Online Learning Center link on WD Cloud product.

Update the WD SmartWare Software

NOTE: To update to this version of WD SmartWare, you need the following minimum requirements:

  • Windows XP 32-bit Service Pack 3, Windows XP 64-bit Service Pack 2, Windows Vista, Windows 7
    or Windows 8.
  • Microsoft .NET Framework 4 or higher installed on your computer.

    If you don't already have the Microsoft .NET Framework 4 installed on your computer, you will be prompted to install it.

  • Internet Explorer 7 or higher.
  1. Download the Windows WD SmartWare Software Updater to your hard drive.

  2. Locate and launch the WD SmartWare Software Updater.
  3. Follow the instructions as prompted.
  4. Rerun the WD SmartWare software updater.
  5. Follow the on-screen instructions to complete the update.
  6. After the update completes, restart your computer to finalize the update process and launch the WD SmartWare software.
  7. On the Backup tab, make your backup category selections, click Apply Changes if required, and click Run Backup to resume automatic continuous backup protection.

    ***Note: If you are running WD SmartWare version 1.1.x or 1.2.x, you are required to set up and enable a new backup plan once the WD SmartWare 2.0 upgrade installation has completed.***


Related Links

WD SmartWare