Product update for My Cloud EX4

IMPORTANT:
My Cloud product requires a hard drive inserted into the bay and a volume must be created to perform the firmware update.

Make sure you stop all processes and save all your data before performing the firmware update.

Updating from firmware 1.02.xx:
  • This firmware update requires the user to unplug the power supply, wait for 5 seconds to re-plug, and power up My Cloud EX4.
  • Effective with this firmware update, the Network File System (NFS) feature will not be available or supported.

What's new! 
Firmware Release 1.05.30 (12/16/2014)
  • Updated device end user license agreement and app term of services.
  • Resolved device not mounting the volume in degraded mode after power loss.
  • Resolved encrypted volume unable to mount with original password after performing raid roaming.
  • Resolve screen refresh permission issue with multiple user accounts being open on the same computer.
  • Resolved various translation and wording issues in multiple languages.
Updating the firmware on your WD My Cloud EX4 
Manual update instructions

These instructions represent a manual update.

IMPORTANT: My Cloud product requires a hard drive inserted into the bay and a volume must be created to perform the firmware update. Do not interrupt the firmware upgrade process. Doing so may cause the device to malfunction or unable to boot. If you are using the manual update method, do not rename the firmware file. Doing so will cause the manual update to fail and can corrupt the system.

  1. Download the firmware to your desktop.


  2. Unzip the file and you will find the actual firmware in this format: My_Cloud_LT4A_1.05.xx.bin
  3. Save this to your desktop.
  4. Open the WD My Cloud EX4 Dashboard UI.
  5. Go to Settings >> Firmware Update.
  6. Under the section Manual Update, click the Update From File button and a window will open.
  7. Browse to where you saved the My_Cloud_LT4A_1.05.xx.bin file and select it.
  8. You will see a pop up confirming to upgrade your firmware, click Ok.